by TheTim1 Investigator
Investigator

Roam further Canada - calls in Canada included?

I’m paying for roam further in Canada, why have I been charged international calls while calling Canada in Canada?

3 REPLIES 3
by
EE Community Support Team

Re: Roam further Canada - calls in Canada included?

Hi @TheTim1

 

Thanks for coming to the community.

 

Have all other calls been free with the Roam Further Pass?

 

Was this a mobile or landline in Canada that you called?

 

Leanne.

by TheTim1 Investigator
Investigator

Re: Roam further Canada - calls in Canada included?

Hi Leanne,
Sorry for the late reply but access is patchy in the Rockies. I have just accessed my usage through EE App and it seems all subsequent calls have been free. The charged call was the first I made after purchasing roam wider several days earlier and was to a land line in Vancouver.
Perhaps the system hadn’t registered my new roaming? How can I register a request for a refund?
Regards Martin

Sent from my iPhone
by
EE Community Support Team

Re: Roam further Canada - calls in Canada included?

Hi @TheTim1

 

Thanks for coming back to me.

 

I have sent you a private message on here for some details.

 

Leanne.

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