11-01-2020 02:52 PM
I have used Roam Further many times by texting ROAM FURTHER and then STOP ROAM FURTHER when I'm done, to 150
This time though it has stopped working as self-service, if you text either command to 150 it now just gives you a list of commands and tells you about the 150 service, but doesn't enable anything
Wondering why this has stopped working, the help guides still say that texting ROAM FURTHER to 150 is the correct way to do this: https://ee.co.uk/help/help-new/offers-and-services/passes/what-is-the-roam-further-pass
Solved! See the answer below or view the solution in context.
11-01-2020 11:20 PM
Update: Phoned customer service who manually enabled Roam Further for me while on the call
They mentioned that the self-serve systems were updated about 6 weeks ago and it looks like Roam Further might not have been implemented properly on the new system... surprised no-one else has mentioned it?
The lovely rep raised a note to engineering to let them know that self service doesn't seem to be working, hopefully they fix it soon
11-01-2020 04:10 PM
You have switched from contract to PAYG. There's no Roam Further for PAYG.
11-01-2020 04:11 PM
Nope, been Pay Monthly for over 4 years! Never been PAYG
11-01-2020 04:36 PM
Does 150 recognise BILL?
11-01-2020 04:38 PM
Yup, provides full and correct up-to-date bill details 😀
11-01-2020 11:20 PM
Update: Phoned customer service who manually enabled Roam Further for me while on the call
They mentioned that the self-serve systems were updated about 6 weeks ago and it looks like Roam Further might not have been implemented properly on the new system... surprised no-one else has mentioned it?
The lovely rep raised a note to engineering to let them know that self service doesn't seem to be working, hopefully they fix it soon
12-01-2020 08:06 AM
Welcome to the community, @TagMax.
Thanks for reporting this and for giving us the update from customer service. Hopefully, it'll be sorted soon.
Chris 🙂
30-11-2020 12:25 AM
I just encountered this same issue so it hasn't been fixed 11 months later. I can only assume this feature isn't used much, particularly given restrictions on travel at the moment.
30-11-2020 07:43 AM
Hi @madanot2020
Thanks for coming to the community.
If you log into your My EE app, do you have the Roam Further pass showing within your add-ons?
Do you pay monthly for the Roam Further Pass or is this one of your smart benefits?
Speak soon 🙂
Leanne.
30-11-2020 10:29 PM