17-08-2019 08:56 PM
I’m currently in Spain, I have the travel max plan but I cannot ring uk numbers I’m currently in hospital and need to liase with insurance. can i active the ability whilst abroad?
17-08-2019 09:02 PM
Hello @garyspacey1 ,
Welcome to the community,
Sorry you have ended up in hospital while in Spain, but have you taken a look here:
17-08-2019 09:28 PM
If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
PAYG is auto enabled for roaming. You don't need to & can't do the above.
18-08-2019 08:46 AM
Welcome to the community. Sorry to hear that you're in the hospital, I hope everything's OK.
Are you able to receive calls, send text messages etc?
Once you've followed all of the steps above, it should help you connect. If you're still having problems, please try a manual network search and choose another available network:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
Look forward to hearing from you.
by Paulramsey68 a week ago