16-07-2017 06:46 AM
My international calls are restricted even though I have 180 minutes of Intl calls on my contract, US included which is where I am right now, I can't even call customer services. How am I supposed to get this fixed if I can't even speak to a human down the phone?
16-07-2017 09:01 AM
If you want to speak to CS then try using a landline. Or If you cannot call EE and you are a pay monthly customer you can use EE live chat, available via your online account or via EE contract page here (click on the cross next to EE and the live chat function will be visible)
16-07-2017 09:57 AM
@DavidAH You may be able to activate roaming yourself by logging into your my Ee then manage device and then device usage controls. If not and you are a personal pay monthly customer you need to follow @Northerner advice
16-07-2017 12:46 PM
Hi @DavidAH and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?
19-07-2017 10:45 PM
I tried both methods, they didn't work. I'm on a Business contract.
I managed to find that calling from abroad is blocked in my settings, I've tried changing this several times and it won't let me, it keeps giving me the response of "Sorry something went wrong. We've not been able to update the usage controls. Please try again later."
20-07-2017 11:08 AM
Thank you for taking the time to reply to @Lee_H
Please see our Roaming with EE - What to do if you're having problems abroad support article for some additional hints, tips and tricks to activate your services.
If non of these work, then you will need to please call business customer services either via a landline or alternative mobile phone.