19-12-2018 02:53 PM
Good Afternoon @Jdk84.
Welcome to the community.
I hope you're having a lovely time in Tenerife, I have visited Las Americas a number of times and loved it.
Are you currently using an Orange or EE sim?
Are you connecting to the Orange network?
Speak soon, Katie 🙂
19-12-2018 03:03 PM
19-12-2018 03:07 PM
@Jdk84: Are you on contract or PAYG with Orange?
19-12-2018 03:12 PM
Aww I would definitely recommend visiting if you get the chance @Jdk84.
When you log in to your My EE does it show everything is allowed, you can check this by following these steps:
Log in to My EE > Menu > Manage device > Ensure 'Roaming abroad' and 'Call abroad and premium rate' is allowed.
19-12-2018 03:16 PM - edited 19-12-2018 03:17 PM
@Katie_B: There is no longer MyEE for Orange. Which makes it awkward for contracts roaming for the 1st time.
19-12-2018 03:23 PM
Ah, OK, @Katie_B. Missed that .