04-05-2017 07:23 PM
I activated my roaming and made sure I have the extra add on to use my phone abroad, I am now in Rome, internet works fine, texts are not delivering and international calls home are barred, I also can't call EE to resolve this!! Please can someone get this bar removed asap so I can call my partner at home and let him know I am safe!!
04-05-2017 07:28 PM
Hi @Jessica_w1990 and welcome to the Community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using format of 00447*********
Also If you are using an EE personal or business account?
04-05-2017 07:31 PM
04-05-2017 07:35 PM
As the suggestions have not worked, please pop to the live chat link.
This can be found in your Private Messages.
Our customer service team will be able to assist with your issue.
The link will be active from now till 8pm (UK TIME).
Please bear in mind if this link does not work, you will have to call customer services using an alternative telephone.
Let me know how you get on.