by Jessica_w1990 Investigator
Investigator

Remove international call barring

I activated my roaming and made sure I have the extra add on to use my phone abroad, I am now in Rome, internet works fine, texts are not delivering and international calls home are barred, I also can't call EE to resolve this!! Please can someone get this bar removed asap so I can call my partner at home and let him know I am safe!! 

3 REPLIES 3
by
EE Employee

Re: Remove international call barring

Hi @Jessica_w1990 and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Jessica_w1990 Investigator
Investigator

Re: Remove international call barring

I have seen your response to someone on another post and have tried everything you have suggested! I am in the same situation as them, my internet works but not calls or texts, when I ring out it says I need to remove international call barring!

Sent from my iPhone
by
EE Employee

Re: Remove international call barring

Hi @Jessica_w1990

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Please bear in mind if this link does not work, you will have to call customer services using an alternative telephone.

 

Let me know how you get on.

 

Many thanks,

 

Lee

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