21-08-2018 01:48 PM
@Eghp Unfortunately that’s not possible any more but if you login to your online account and wait for a live chat window to pop up you can use that. A window will only pop up if an agent is free to chat.
21-08-2018 03:06 PM
Hello there @Eghp
Thanks for coming here,
You can check this within your My EE account.
To do this, log into your My EE account online and go to Menu > Manage Device > Roaming abroad and International calls
If this is not showing as ticked, can you activate this within your My EE?
This can take up to 24 hours to update for you.
Let me know how you get on.