27-04-2019 06:46 PM
Trying to make a call in Belgium but all I get is a recorded message saying the phone is not authorised. I previously used the phone in Norway.
27-04-2019 06:53 PM
If on contract, did you activate roaming on your EE a/c before you left UK?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
27-04-2019 07:00 PM
The phone has been set up for roaming, has been used from Norway.
I am unable to change the foreign and premium number selection.
Restarting didn't make any difference.
27-12-2019 07:47 PM
Hi I’m having issues whilst on a trip in Brussels. Every time I try and make an outgoing call it’s saying the number is not authorised, please can you help?
27-12-2019 07:54 PM
@JustinOxer : Have you tried my suggestion in this thread?
28-12-2019 08:02 AM
Thanks for getting back to us @N2charlton.
What phone are you using?
Have you tried to manually connect to another network?