by kzoobln

Reception abroad

Lately, whenever I am abroad, I have no reception. Called the call center last week while on Germany, and whatever he did on the backend wizened. But now in Sweden it again does not work. Even connecting automatically it selecting a network ..nothing. On my account it is activated, so getting increasingly frustrated that this is now an issue. What shoul I do?

by Grand Master
Grand Master

Re: Reception abroad

@kzoobln  Have you restarted the device since you got there ?  


Have you tried turning off 4G ? 

by kzoobln

Re: Reception abroad

Thanks for the response Chris. I did both multiple times.

EE Employee

Re: Reception abroad

Good Morning @kzoobln


Welcome to the Community! Smiley Happy


What device are you using?


You mentioned that you had tried turning 4G off, did you leave this turned off?


Thanks - Karen. Smiley Happy

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