15-06-2018 02:39 PM
Hi @Mr_Musta and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
15-06-2018 02:58 PM
i tried both options and I was able to make a call to my friend. But I cannot call other numbers such as numbers that start with 0207
15-06-2018 04:05 PM
ive checked the number and tried calling different numbers but the call fails. I also cannot call 150 for customer service