by Mr_Musta Investigator
Investigator

Re: call barring germany please help!

Hi,

 

I am currently having the same issue. Will someone be able to help?

 

kind regards,

 

mustapha 

5 REPLIES 5
by
EE Employee

Re: call barring germany please help!

Hi @Mr_Musta and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Mr_Musta Investigator
Investigator

Re: call barring germany please help!

Hi Lee,

 

i tried both options and I was able to make a call to my friend. But I cannot call other numbers such as numbers that start with 0207

 

thanks

by
EE Employee

Re: call barring germany please help!

Hi @Mr_Musta,

 

This is very strange, have double checked the numbers you have dialled are correct?

 

Many thanks,

 

Lee

Highlighted
by Mr_Musta Investigator
Investigator

Re: call barring germany please help!

Hi Lee,

 

ive checked the number and tried calling different numbers but the call fails. I also cannot call 150 for customer service 

 

kind regards,

 

mustapha 

by
EE Employee

Re: call barring germany please help!

Hi @Mr_Musta

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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