by Liz445 Investigator
Investigator

Re: What shall i do?

I have gone to Amsterdam for the weekend now my phone is telling me I can only make emergency calls and that I'm not registered on network. Why is this?

4 REPLIES 4
by Liz445 Investigator
Investigator

telling me I'm not registered on network

I've tried to make a call and I cant recieve call since I've arrive in Amsterdam from the UK. I am being told that I'm not registered on Network. I have no signal and no 4g.

by Liz445 Investigator
Investigator

What shall i do?

What can I do to change this?

by Ace Contributor
Ace Contributor

Re: What shall i do?

Hi @Liz445  Welcome to the community. I'm not sure what your question is, but how can we help you?

by
EE Community Support Team

Re: telling me I'm not registered on network

Hi @Liz445

 

Thanks for posting on the community 🙂

 

If you are with us on a pay monthly account, can you check your call abroad and premium rate settings;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

If this is not showing as ticked, can you activate this?

 

Let me know if this works for you.

 

Leanne.

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