by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Hello

 

I am on a trip in Spain and every time I try to call other people I get a message saying ,,the number you have dialed has been restricted" I restarted my phone. My roaming is turned on. I can receive calls. What should I do.

17 REPLIES 17
by
EE Community Support Team

Re: Unable to make calls from abroad saying restricted

Hello there @jeko02

 

Thanks for coming to the community.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you're having an amazing time 🙂

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Hello

 

I am on a trip in Spain and every time I try to call other people I get a message saying ,,the number you have dialed has been restricted" I restarted my phone. My roaming is turned on. I can receive calls. What should I do.

by
EE Community Support Team

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

Thanks for coming back to the community.

 

Have you logged into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

They will be able to help you get set up.

 

Leanne.

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

 I log in but there ask from my number I enter my number and than write that this number not existed

by
EE Community Support Team

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

Are you with us on pay as you go or pay monthly?

 

Thanks, Leanne.

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

I don't pay please solve my problem because I want to call to my relatives 

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02 

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

In Spain I'm on Vodafone ES and I turn on roaming but when I try to call to anyone some lady say ,,the number you have dialed has been restricted"

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

Have you tried to select a different provider?

 

Does this help?

 

Many thanks,

 

Lee

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

No I don't do that because I think others can make me pay and my mom and dad are on Vodafone ES too an they don't have this problem

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

Selecting an alternative provider will not charge you as your roaming is inclusive for Spain.

 

Many thanks,

 

Lee

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

My roaming isn not inclusive for Spain Las year I was been in Greece and I have the same problem

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

All European usage falls part of your inclusive allowance.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

 

 

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

I select other providers but doesn't work I don't can call 

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by jeko02 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Ok send me a message

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @jeko02

 

This has been sent.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.