by Angela78 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Hi 

I have this international call barring on but when I have tried to turn it off it wants a passcode. What will the passcode be?

Thanks 

5 REPLIES 5
by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @Angela78 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Angela78 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Hi Lee

Yes I have tried these already but still no joy. I have also tried to get help via Facebook and online help but no joy.

I have followed the instructions at the top of this chain and found the international call barring is turned on. When I try to turn it off it wants a passcode which does not seem to match my Phone security pin. I am already abroad so can't ring customer services. Please can you help?

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hi @Angela78

 

Our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser or a computer (not the app)

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip

 

Many thanks,

 

Lee

by Angela78 Investigator
Investigator

Re: Unable to make calls from abroad saying restricted

Hi. I have got this sorted but had to find someone  with a  phone to ring customer services. Kind regards Angela 

by
EE Community Support Team

Re: Unable to make calls from abroad saying restricted

Hello @Angela78

 

Thanks for coming back and letting us know.

 

Hope you have an amazing time 🙂

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