by LizGurney28
Explorer

Re: Unable to make calls from abroad saying restricted

I am also having this problem phoning the uk from Spain. 

Data roaming is on and texts work but getting a message saying calls to the number are restricted. It's urgent as I have a family member in hospital.

many thanks

3 REPLIES 3
by
EE Employee

Re: Unable to make calls from abroad saying restricted

Hello @LizGurney28

 

Welcome to the Community! Smiley Happy

 

I've moved your post to keep your replies in one place.

 

It sounds like your international bar is still active.

 

Are you a personal pay monthly customer?

 

If so I can send you a link to our chat team, who can help get you up and running.

 

Thanks - Karen. Smiley Happy

by LizGurney28
Explorer

Re: Unable to make calls from abroad saying restricted

Hi Karen, yes I am a pay monthly customer

by
EE Employee

Re: Unable to make calls from abroad saying restricted

Thanks for getting back to me @LizGurney28

 

I'll send you a Private Message with a link to the team.

 

Have a lovely time in Spain!

 

Thanks - Karen. Smiley Happy

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