22-06-2017 01:42 PM
Hi, I have just arrived in lanzarote and it is saying that my calls are restricted when I try to call home. I tried calling 470 like it tells me to but then it's a Spanish lady talking. I am on a EE personal plan.
22-06-2017 02:57 PM
Hi @Liss114 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?
23-06-2017 03:36 PM
Hi, I have tried doing a manual search, Movistar was the only other available network and this would not let me make calls either.
I have also tried putting the 00447 at the front of a call and this again went straight to the restricted call message.
I am am on a personal contract plan.
23-06-2017 03:39 PM
As the suggestions have not worked, please pop to the live chat link.
This can be found in your Private Messages.
Our customer service team will be able to assist with your issue.
The link will be active from now till 8pm (UK TIME).
Let me know how you get on.