by LIR Investigator
Investigator

Re: Topping up gives credit but no data

Hello,

 

Thank you. 

I have just returned from a trip to Central America and had put an extra 30 GBP on my fkex plan as a top up to access data.

I did not get it when there but I understand from your post that I should have followed the link in the welcome SMS that offered to sell me data packages and THEN USE MY TOP UP 30 GDP CREDIT.

Is this correct?

A yes or no would indeed be very helpful.

Thank you Linda.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Topping up gives credit but no data

Hi @LIR,

 

Yes, you can use any credit on your account to purchase an add-on at add-on.ee.co.uk/status or via My EE.

 

Hope this helps.

 

James

View solution in original post

7 REPLIES 7
by
EE Community Support Team

Re: Topping up gives credit but no data

Hi @LIR,

 

Welcome to the EE Community. 🙂

 

Yes, you would need to purchase a roaming data add-on for use in Central America.

 

Thanks

 

James

by LIR Investigator
Investigator

Re: Topping up gives credit but no data

Thank you James. 

 

Do not mind purchasing but were I to click on purchase sms welcome link would I be able to use my top up credit already placed on the account? 

 Cheers Linda 

by
EE Community Support Team
Solution

Re: Topping up gives credit but no data

Hi @LIR,

 

Yes, you can use any credit on your account to purchase an add-on at add-on.ee.co.uk/status or via My EE.

 

Hope this helps.

 

James

View solution in original post

by LIR Investigator
Investigator

Re: Topping up gives credit but no data

Thank you James it vwry nuch clarifies how to use my pre-departure planning deposited credit. 

Thank you again. 

by
EE Community Support Team

Re: Topping up gives credit but no data

No problem @LIR

 

Don't hesitate to let us know if you need help with anything else.

 

James

by LIR Investigator
Investigator

Re: Topping up gives credit but no data

That majesnlife so much easier thank you for elucidating. 

by
EE Community Support Team

Re: Topping up gives credit but no data

No problem at all @LIR

 

Have a lovely day 🙂

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