by Fatimaa
Visitor

Re: Roaming in the USA

hi,

 

I have travelled to New York and prior to coming I purchased an add on that meant I can call and text here in the USA and back to London for free and get 15gb data allowance. This doesn’t work despite turning phone on and off. Pls help!

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Roaming in the USA

@Fatimaa : Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Roaming in the USA

Morning @Fatimaa

 

Thanks for coming here.

 

That's great advice from @XRaySpeX.

 

Can you try and activate roaming and call abroad and premium rate calls within your My EE account online.

 

Let us know how you get on.

 

Leanne.

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