30-03-2017 01:44 PM - edited 30-03-2017 01:45 PM
Hi and welcome to the Community @leonor14
Have you been able to ring from any other country previously?
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using 0044.
If these do not work, please let me know if you are using an EE personal or business account.
30-03-2017 03:33 PM
Hello! I was talking with EE from one hour but they didnt solve the problem. Its a personal account. Its the first time that I try to Connect in Ecuador.
30-03-2017 03:41 PM
Can you help me?. In my phone says No Service. I try to choose manually the carriers (CNT, Movistar and Claro) but it doesnt work. I hace also tried to ring 0044 but it doesnt work.
30-03-2017 03:42 PM - edited 30-03-2017 03:42 PM
As the suggestions have not worked, please pop to the live chat link.
This can be found on our Get in touch page, under the EE drop down menu.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.
15-01-2019 02:10 PM
It appears that this problem has persisted for years - there are numerous threads about, including in Colombia - and yet nothing has changed. That's rather poor form, EE!