Hello, I am having the same problem and I am in USA. Any suggestion?
@helga_hejny : You can't use your pack allowances outside the EU. You need to buy a roaming data add-on as in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/usa .
By "Preloaded" do you mean it is a PAYG Pack? Are you trying to use it in an EE mobile BB router?
One of these options may help you find the answers you need.
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