by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

I have the same problem, just says calls to this number is restricted and then when i phone the orange number its all in Spanish   

11 REPLIES 11
by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Good Morning @Roryvxr.

 

Welcome to the community.

 

Is roaming enabled on your My EE Account?

 

Are you able to call 150?

 

Jon

by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

Yes, all the EU things are on my account i made sure of that. I cant call 150, that was the first thing i tried. Everything else works fine just outgoing calls. I want to call home.

thanks

by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Thanks for confirming @Roryvxr.

 

Are you able to get in touch with our live chat team from your My EE Account?

 

They will be able to access your account to try and resolve this for you.

 

Jon

by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

Yeah thanks, i cant find the chat, i did look for it, its not in the help section.

thanks

by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Thanks for trying @Roryvxr.

 

The chat link may not appear straight away, it will appear when an advisor is available.

 

Do you know if you can receive calls?

 

Jon

by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

Managed to find it on the website but the chat isnt working, ive waited for a while with no success. I can receive calls no problem.

thanks 

by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Thanks @Roryvxr.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

Got it all sorted thanks alot for ure help 😁

by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Great news @Roryvxr 🙂

 

What fixed it for you in the end?

 

Jon

by Roryvxr Investigator
Investigator

Re: Paid for surpass in Mallorca but calls restricted

Got someone with an ee phone and called 150. 👍🏻

by
EE Community Support Team

Re: Paid for surpass in Mallorca but calls restricted

Brilliant @Roryvxr! 🙂

 

I hope you enjoy the rest of your time away.

 

Jon

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