24-07-2017 03:29 PM
Please could someone from EE contact me about this when they open on Tuesday? I paid for an upgrade for coming to Sydney for a month to enable me to phone family (my grandas's currently having heart surgery as I type this) and the call barring thing is stopping me from ringing outside of Australia, I'm devastated!! I can send texts and receive calls but I need to actually make this one!
24-07-2017 03:38 PM - edited 24-07-2017 03:39 PM
Hi @hannahbelleee_x and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?
As we should be able to get you sorted asap.
24-07-2017 04:49 PM
Hello @hannahbelleee_x do any other local networks show if you try a manual network search? Do calls work when using any of those?
Because text messages work I assume roaming has been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>manage device:
Here is a link containing more information on what to do if you are having problems abroad:
24-07-2017 11:52 PM
Thank you but none of those have made any difference. I'm sure I literally just need to get the call barring settings changed from EE's end as I can't seem to find where to do it online either