by hannahbelleee_x Investigator
Investigator

Re: International call barring

Please could someone from EE contact me about this when they open on Tuesday? I paid for an upgrade for coming to Sydney for a month to enable me to phone family (my grandas's currently having heart surgery as I type this) and the call barring thing is stopping me from ringing outside of Australia, I'm devastated!! I can send texts and receive calls but I need to actually make this one!

 

Hannah

6 REPLIES 6
by
EE Employee

Re: International call barring

Hi @hannahbelleee_x and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

As we should be able to get you sorted asap.

 

Many thanks,

 

Lee

by Profile closed
Not applicable

Re: International call barring

Hello @hannahbelleee_x do any other local networks show if you try a manual network search? Do calls work when using any of those?

 

Because text messages work I assume roaming has been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on what to do if you are having problems abroad:

 

https://community.ee.co.uk/t5/Roaming/Roaming-with-EE-What-to-do-if-you-re-having-problems-abroad/td...

 

🙂

by hannahbelleee_x Investigator
Investigator

Re: International call barring

Thank you but none of those have made any difference. I'm sure I literally just need to get the call barring settings changed from EE's end as I can't seem to find where to do it online either

 

Hannah

by hannahbelleee_x Investigator
Investigator

Re: International call barring

Hi, Nothing has worked.. I'm an EE personal customer

 

 

by
EE Community Support Team

Re: International call barring

Thanks @hannahbelleee_x

 

In this case I have sent you a private message on here.

 

This has a link to our online chat team who can look into this for you.

 

Thanks, Leanne 🙂

by
EE Community Support Team

Re: International call barring

Hi @hannahbelleee_x,

 

I've sent you a private message.

 

Thanks

 

James

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