by Jackiej2100 Investigator
Investigator

Re: I can’t make calls from Germany to uk

Neither can I..

ive tried calling my friend with prefix 0044 and also +44 but no luck..

Face time is ok just struggling to call..

5 REPLIES 5
by
EE Community Support Team

Re: I can’t make calls from Germany to uk

Hi @Jackiej2100.

 

Welcome to the community 🙂

 

Are you getting an error message when trying to call?

 

Can you try to manually select a different network by going to Carrier and turning automatic off?

 

What to do if you're having problems abroad >

 

Hope to hear back from you soon.

 

Jon

by Jackiej2100 Investigator
Investigator

Re: I can’t make calls from Germany to uk

Hi Jon.. When I call out it just sounds like a busy tone..

 

i knocked off the automatic carrier and manually selected an alternative option, but then I get a ‘no service ‘ message..

by
EE Community Support Team

Re: I can’t make calls from Germany to uk

Thanks for getting back to me @Jackiej2100.

 

Are there any other networks available to try?

 

Are you able to send texts and use data when you've got service?

 

Jon

by Jackiej2100 Investigator
Investigator

Re: I can’t make calls from Germany to uk

Yes I can send texts.. I’ve also checked that roaming is set up on my phone..

 

i cant even call the number that EE have provided for customer service in the text you receive when you land in another country..

by
EE Community Team

Re: I can’t make calls from Germany to uk

Morning @Jackiej2100,

 

Are you with anyone who has a working phone so you can give our customer service team a call?

 

If you have data access you could use an app that enables you to make calls via data rather than the mobile network to help you get this resolved with our chat team.

 

Let me know how you get on 🙂

 

Alex

 

 

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