by Odellr
Explorer

Re: How can I set up roaming when I'm already abroad?

Hey, I received a message from my family whilst I was already abroad that I could set up my roaming to use abroad, I'm currently in Spain for the next month with no service and can't message 150. Can you help me set this up?  Thanks,  Rebecca
3 REPLIES 3
by
EE Employee

Re: How can I set up roaming when I'm already abroad?

Hi @Odellr and welcome to the community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Odellr
Explorer

Re: How can I set up roaming when I'm already abroad?

I have tired manual searching, it won't connect to any providers, any calls made out don't ring or fail to connect, even with the 0044. 

 

I am on a personal account as well 🙂 

by
EE Employee

Re: How can I set up roaming when I'm already abroad?

Hi @Odellr

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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