15-01-2019 03:17 AM - edited 15-01-2019 03:19 AM
Just spent the last couple of hours reading through the many frustrated posts about no roaming connection in Colombia and Ecuador, because I have the same problem.
Can anyone tell me what network(s) EE partners with in Ecuador, please?
PS: Yes, roaming is on and works in other countries; Yes, have switched 4G on/off; Yes, I have tried manually selecting networks; Yes, I have restarted the phone; Yes, I have tried the SIM in another phone; Yes, my other SIMs (other providers) work fine and so on, but I need to receive an SMS on my EE number.
PPS: It is pretty poor that EE does not seem to work in Ecuador when various other UK and European providers work just fine with multiple roaming partners.
15-01-2019 08:29 AM
Welcome to the EE Community.
I'm sorry to hear you are having problems using your phone in Ecuador.
Please get in touch with the Tech Care Team so we can look into this for you.
If you don't have access to another phone, you can chat online by logging in to My EE.
15-01-2019 01:41 PM
I am on an 'Everything Pack' (and have been for 18 months or so), which I believe does not include chat support?
If someone could answer my question, then I could at least determine whether my problem is simply because EE does not have sufficient roaming agreements for where I am:
Which networks can I use (does EE partner with) in Ecuador?
15-01-2019 01:48 PM - edited 15-01-2019 01:54 PM
@tucunita: Your PAYG Pack is not valid in Ecuador. It is only valid in the EU. For charges there see https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/ecuado... . However receiving a text is free anywhere in the world.
15-01-2019 02:06 PM
I don't think you understand the issue. Well, I can tell that you do not understand the issue - perhaps you did not read my first post. I am (obviously) well aware that the allowances of the pack are not valid in Ecuador, what I am asking about is connection to a network - any connection at all. I do not get any connection at all, so I can also not receive an SMS/txt message.
15-01-2019 02:21 PM
I do understand your Q but don't know the answer. So I didn't attempt to answer it but instead point out something that may be relevant to you or not as the case may be..
17-01-2019 12:29 AM
Received an email telling me I should leave a comment if I had not encountered a solution.
So here goes: No, I have not received a solution or even an answer to my rather simple question:
With which networks does EE partner in Ecuador?
But at this stage I am expecting nothing. The problem features in various threads over at least 2-3 years and none of them, as far as I can tell, have led to any solutions. Someone very keen pursued the question, spending hours across many days, loads of cash on phone calls to support, emailing, chat and what not, but still no solution, just some half-baked responses.
In the end they were referred to some small print, somewhere, stating something to the effect of:
"We are not responsible for partner networks".
Well thanks for that. I am surrounded here by people using other UK, EU, and Chinese providers and they can connect. So go figure....
Upon my return I will change to a different provider and anyone contemplating travelling in South America should do the same: EE is useless.