by aaarley_jam
Explorer

Re: Contact customer service from abroad

I just arrived in Jamaica from Orlando and since touching down my phone has been on emergency calls only, which is crazy since I paid the bill on 25th July. 

3 REPLIES 3
by
EE Community Support Team

Re: Contact customer service from abroad

Hi @aaarley_jam

 

Thanks for coming to community 🙂

 

Wow, how is Jamaica? I'm super jealous 🙂

 

Did you activate Roaming before you went away?

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Thanks

 

Richard

 

🙂 

by aaarley_jam
Explorer

Re: Contact customer service from abroad

Hi Richard,

Thank you for responding.
Don't be jealous, although very hot, there is a lot of rain this morning..

Yes I did activate roaming, I have paid 2 phone bills since being away!! I am not happy with EE's service and can honestly say that once this contract period is over, I am moving to another network provider 😠😠.

Regards
Beverley



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Contact customer service from abroad

Hi again @aaarley_jam

 

Have you tried all the information in the support article that I have shown to you?

 

Have you tried all the troubleshooting?

 

I'm sorry to hear you feel this way, and I for one don't want you to leave.

 

Thank you

 

Richard

 

🙂

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