by Brookeside256
Explorer

Re: Cant call or txt from Greece

Hi, 

 

I have the exact same issue above where I went in branch and they told me I could make calls and text woth no addituonal costs but when I try to call any number whether it is to the UK or in greece, it says my phone is not accessible to make calls and it's quite frustrating as this has happened before.

 

Please can you send me a chat link so I can speak to someone to get this resolved.

 

Many thanks 

 

Sam

 

4 REPLIES 4
by Brookeside256
Explorer

Re: Cant call or txt from Greece

Hi, 

 

I have the exact same issue above where I went in branch and they told me I could make calls and text woth no additional costs but when I try to call any number whether it is to the UK or in greece, it says my phone is not accessible to make calls and it's quite frustrating as this has happened before.

 

Please can you send me a chat link so I can speak to someone to get this resolved.

 

Many thanks 

 

Sam

 

by
EE Employee

Re: Cant call or txt from Greece

Hi @Brookeside256 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Cant call or txt from Greece

Posted in the open:


@Brookeside256 wrote:

Hi, 

 

I have the exact same issue above where I went in branch and they told me I could make calls and text woth no additional costs but when I try to call any number whether it is to the UK or in greece, it says my phone is not accessible to make calls and it's quite frustrating as this has happened before.

 

Please can you send me a chat link so I can speak to someone to get this resolved.

 

Many thanks 

 

Sam


 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Cant call or txt from Greece

@Brookeside256: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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