by Gerald1
Explorer

Re: CAN'T USE MY PHONE ABROAD!! PLEASE HELP!!

I cant use my Phone before i moved abroad i turned it to pay as you go i had top it up you keep the money and the number still innactivate. I try to connect with you i had Sent you many messages without answer!! Im very disappoited 

4 REPLIES 4
by
EE Community Support Team

Re: CAN'T USE MY PHONE ABROAD!! PLEASE HELP!!

Hello there @Gerald1

 

Welcome to the community.

 

When was the last time you used the phone to make a call, send a text or use the internet?

 

Also, when did you last top up?

 

Speak soon, Leanne.

 

 

by Grand Master
Grand Master

Re: CAN'T USE MY PHONE ABROAD!! PLEASE HELP!!

@Gerald1  Sent many messages !  how ?   

 

 And when you change it to PAYG your on packs that last a month unless you text STOP PACK and then it’s a normal payg and credits go towards calls and text and last until used up. 

by Gerald1
Explorer

Re: CAN'T USE MY PHONE ABROAD!! PLEASE HELP!!

Last time that i send text was in March 2018 since then i was abroad and the last top up was 20 days ago from my friend there. I cant undestand why im  embarrassing while at the  store told me that i will not have any problem.. and the fact that when you are abroad you cant communicate with the ee company. Its not easy to call from abroad. I will apriciate any help. Thank you in advance 

by
EE Community Support Team

Re: CAN'T USE MY PHONE ABROAD!! PLEASE HELP!!

Hi @Gerald1

 

Welcome to the community.

 

Have you tried manually connecting to a network out there?

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let us know if any networks come up.

 

Chris

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