24-07-2018 05:40 PM
I cant use my Phone before i moved abroad i turned it to pay as you go i had top it up you keep the money and the number still innactivate. I try to connect with you i had Sent you many messages without answer!! Im very disappoited
24-07-2018 07:04 PM - edited 24-07-2018 07:06 PM
@Gerald1 Sent many messages ! how ?
And when you change it to PAYG your on packs that last a month unless you text STOP PACK and then it’s a normal payg and credits go towards calls and text and last until used up.
24-07-2018 07:12 PM
Last time that i send text was in March 2018 since then i was abroad and the last top up was 20 days ago from my friend there. I cant undestand why im embarrassing while at the store told me that i will not have any problem.. and the fact that when you are abroad you cant communicate with the ee company. Its not easy to call from abroad. I will apriciate any help. Thank you in advance
25-07-2018 08:21 AM - edited 25-07-2018 08:22 AM
Welcome to the community.
Have you tried manually connecting to a network out there?
|Apple||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
Please let us know if any networks come up.