by chachabop
Explorer

Qatar barred calls

I'm at doha airport and unable to buy roaming package as calls barred despite advice from EE yesterday. Please help. STUCK !

 

3 REPLIES
by chachabop
Explorer

Re: Qatar barred calls

Please help. I can't connect to EE .  Downloaded app but no menu option. How do I unblock ?  Thank you

by Grand Master
Grand Master

Re: Qatar barred calls

@chachabop: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by
EE Community Support Team

Re: Qatar barred calls

Hi @chachabop

 

Thank you for coming to see us in the EE community Smiley Happy

 

Apart from the phone problem you are having, I hope you are having a nice vacation in Quatar.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you may not have been aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

Smiley Happy

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