by Matt999 Contributor
Contributor

Problems with roaming Brazil. Orange payg.

 I am on Orange payg using a moto g 1. When roaming in Europe,  it all works well but in Brazil none of the networks can connect to the phone 

11 REPLIES 11
by
EE Employee

Re: Problems with roaming Brazil. Orange payg.

Hi @Matt999 and welcome to the Community.

 

This is very strange, when you manual network search do you see any other networks?

 

The list below are networks that are active in brazil please bare in mind we may only roam on a select few.

 

1: VivoGSM

2: TIMGSM

3: ClaroGSM

4: OiGSM

5: Nextel

6: Algar Telecom

7: Sercomtel

 

Are you able to try another handset with your SIM card in?

 

Many thanks,

 

Lee

by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Yes, I can see all the different networks but when I try to connect them, I get the message that the service is unavailable.
by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Unfortunately I don't have another phone to see where the problem lies

by
EE Community Support Team

Re: Problems with roaming Brazil. Orange payg.

Hi @Matt999,

 

Have you had any luck connecting to a network yet?

 

It could be a local network issue if you are still having problems.

 

Thanks

 

James

by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Still not solved.  I can see the name of the operator, including an r next to the recpetion bar, which is full.  But  when I try to use the phone to call or text it disconnect. 

by
EE Employee

Re: Problems with roaming Brazil. Orange payg.

Morning @Matt999

 

Sorry to hear it's still not working for you!

 

Do you know if you can receive calls OK?

 

Thanks - Karen. Smiley Happy

by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Hi, no can not receive calls either.

 

I have given up, can't figure out what it could be. 

 

 

by
EE Employee

Re: Problems with roaming Brazil. Orange payg.

Hello @Matt999

 

The next step would be to give Customer Services a call and speak to the technical department.

 

I know this may be expensive from Brazil.

 

Really sorry we couldn't help further on community.

 

Thanks - Karen. Smiley Happy

by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Strangely enough today I received a text. So I guess something works. I don't quite understand.

Would you be able to help.
by Matt999 Contributor
Contributor

Re: Problems with roaming Brazil. Orange payg.

Strangely enough, today I received a text, something is working, totally confused now. 

 

Anyone has an any idea

by
EE Employee

Re: Problems with roaming Brazil. Orange payg.

Good Morning @Matt999

 

You would need to call customer services for further support.

 

It could be an issue with the network out there, I would keep trying manual network selections.

 

Thanks - Karen. Smiley Happy

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