09-04-2019 11:40 PM
I’m on holiday in USA and on previous visits have never had a problem making or receiving texts and calls Fumo my mobile. This time the phone is saying mobile network not available when I try to send a text or make a call. I checked before I came via text to EE and was told it would be good to go on arrival. Any help much appreciated.
09-04-2019 11:42 PM
If on contract, try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
12-04-2019 09:51 PM
hi X-ray spex.
thank you for your reply. Sorry for the delay. I haven’t had the opportunity to try your advice until now. Both roaming and calling abroad are ticked on my account.
When I try to make a call I get the message ‘ not registered on network’. If I try to send a text I get the message ‘no signal found s for mobile networks’. Do you have any other ideas I could try.