by Craig1982

Problems calling while abroad

I am having  problems calling  and texting  abroad but data is working

EE Community Support Team

Re: Problems calling while abroad

Hi @Craig1982.


Thanks for coming to the community.


Where currently are you? I hope you're having a great time.


Please log in to your My EE account and follow these steps to ensure roaming is set up:


Menu > Manage device > Ensure both Roaming and Calling abroad are active.


If this still does not resolve your roaming issue, please try a manual network selection by following these steps:


iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic


Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK


Windows – Settings > Mobile Network > Network Selection > Tap on start manual search


Speak soon,


Katie 🙂

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