by Craig1982
Visitor

Problems calling while abroad

I am having  problems calling  and texting  abroad but data is working

1 REPLY 1
by
EE Community Support Team

Re: Problems calling while abroad

Hi @Craig1982.

 

Thanks for coming to the community.

 

Where currently are you? I hope you're having a great time.

 

Please log in to your My EE account and follow these steps to ensure roaming is set up:

 

Menu > Manage device > Ensure both Roaming and Calling abroad are active.

 

If this still does not resolve your roaming issue, please try a manual network selection by following these steps:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Speak soon,

 

Katie 🙂

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