by Shimboi
Explorer

Problems calling SA - CALL ABROAD is active but call fails all the time

Hi Community! 

 

Im having issues calling SA - I pay £10 monthly and have Call Abroad active (texted 150 and it says its active) but everything I try calling, the call fails... 

 

Am I missing something?

 

Thanks! 

3 REPLIES 3
by Grand Master
Grand Master

Re: Problems calling SA - CALL ABROAD is active but call fails all the time

@Shimboi  You have  a add on but is  International  and premium rate calls been allowed on your account ?  

by Shimboi
Explorer

Re: Problems calling SA - CALL ABROAD is active but call fails all the time

@Chris_B Just got off the phone with EE, everything is all active and allowed. They are refreshing my account and Im resetting my phone - so lets hold fingers! 

by
EE Employee

Re: Problems calling SA - CALL ABROAD is active but call fails all the time

Hi @Shimboi and welcome to the community.

 

Please let us know how you get on.

 

Many thanks,

 

Lee

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