by Connor6 Investigator
Investigator

Prepaid sim

I am in another country with a prepaid sim that is not working. It allow me to use the SIM card (Mobal in Japan) any help? Cheers

5 REPLIES 5
by
EE Community Support Team

Re: Prepaid sim

Hi @Connor6,

 

Welcome to the EE Community. 🙂

 

Has your EE SIM been used in the UK?

 

All new SIM cards must be activated on the EE network in the UK before they can be used abroad.

 

Thanks

 

James

by Connor6 Investigator
Investigator

Re: Prepaid sim

My EE Sim is used in the UK, yes.

 

connor

by
EE Community Support Team

Re: Prepaid sim

Thanks for confirming that @Connor6

 

Do you have enough credit to use your phone in Japan?

 

James

by Connor6 Investigator
Investigator

Re: Prepaid sim

Hi there,

I have a contract and I had the phone through the contract as well. I think this may be the issue. As it stands, I have not ability to use my phone unless I want extra charges.

Cheers,

Kind Regards,

Connor Csaszar
by
EE Community Support Team

Re: Prepaid sim

Hello there @Connor6

 

Thanks for coming back to us.

 

Using your phone in Japan would be chargeable for calls, texts and data.

 

Did you move to pay as you go when in Japan?

 

Can you get any signal?

 

Leanne 🙂

 

 

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