by HelenPattison
Explorer

Phoning from uganda

My son is in Uganda and his phone is not working at all.  It cuts off after he dials.  The only number that works is 150 and the office is closed.  Any suggestions?

3 REPLIES 3
by Grand Master
Grand Master

Re: Phoning from uganda

Hi, 

 

CS is back tomorrow from 8 am UK time. If his phone works but struggles to connect try changing the network type to 2G or 3G under network settings. EE arn't responsible for foreign networks. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by HelenPattison
Explorer

Re: Phoning from uganda

Thanks, unfortunately that's not the problem.  His phone doesn't work at all and will not dial any number except 150.  However I will suggest he tries changing network.  I hope he'll ring customer services tomorrow, but he's 2 hrs ahead of UK so will already be travelling south of Kampala by 8.00.

 

Thanks again

by
EE Community Support Team

Re: Phoning from uganda

Hi @HelenPattison,

 

Welcome to the EE Community.

 

Were customer services able to fix the issue for you?

 

Thanks

 

James

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