20-07-2017 12:43 AM
I have calls texts and data included in my phone package while Im away in the states and it was enabled before I left as far as i am aware. I currently have 'no service' so am unable to call customer services to rectify the problem. Please help as I took out this phone package for the very reason that I could use the phone while im away. Many thanks
20-07-2017 12:53 AM
Did it ever work in USA & how long have you been out there?
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
20-07-2017 10:37 AM - edited 20-07-2017 10:38 AM
1] what happens when you search for network manually, will the phone find any networks and let you log in manually?
2] what make and model of the phone have you got?
The reason I ask is that in the US of A they have different band that they operate mobile networks on.
You could use VoIP app like Skype or my favorite freevoipdeal.com on PC or your phone connected to Wi-Fi and call EE for cheap or free depending what number you ring....if need to get in contact with EE.