by Thomaspassmore Investigator
Investigator

Phone not working at all in France

Hi

I've got 3 issues. 

1) I've just come to France and my phones not working at all

If I restart it it works fine for about 30 seconds. Data works and calls work. Then it disconnects and just says No Service. I can't reconnect without restarting. 

2) in trying to fix the above I went online to check my roaming settings and it was ticked to allow it. I tried to set it to off so I could then put back to on. Now it's stuck off. 

3) when I go into my ee app it used to say I have 1.3 of 2 GB left. Since I've been logged in it now says I've got 2 of 4gb left but my plans only for 2 GB. I hope you've not charged me for extra data. 

Can anyone help?

5 REPLIES 5
by
EE Community Support Team

Re: Phone not working at all in France

Hi @Thomaspassmore,

 

Thanks for visiting the EE Community.

 

I'm sorry you're having problems using your phone in France.

 

Please log in to My EE, where you can chat with customer services online.

 

They'll be happy to help you reactivate your roaming services.

 

James

Highlighted
by Thomaspassmore Investigator
Investigator

Re: Phone not working at all in France

It's not just roaming. Roaming is Internet. This is also phone signal

Sent from my iPhone
by
EE Community Support Team

Re: Phone not working at all in France

Hi @Thomaspassmore,

 

You need roaming activated in order to use your phone for calls and texts, as well as to use data.

 

Thanks

 

James

by Thomaspassmore Investigator
Investigator

Re: Phone not working at all in France

That's not it. 

It works when I turn it in for about 30 seconds. Internet works, phone works. Then it stops working and says no service until I turn it off and on again. This isn't roaming settings. It's a ee fault. I need it sorted

by
EE Community Support Team

Re: Phone not working at all in France

Hello there @Thomaspassmore

 

Thanks for coming back to us.

 

If you log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Our customer service team will get this looked into further for you.

 

Thanks, Leanne.

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