by michellenewton1
Visitor

Phone not working abroad

Im wondering if anyone can help with an email address for EE.

 

I am currently in Australia and arranged a plan with EE about a mopnth before arriving here which meant i could use my minutes texts and data in Australia. My phone wont work out here and need an email address to get in touch with EE asap to resume service. 

 

If anyone can help it would be much appreciated. 

 

Many thanks !!!

 

 

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Phone not working abroad

Hi, 

@michellenewton1

EE don't have any email address. 

But you can do live chat with advisor. 

Get in Touch

Open get in touch and live chat can be find underneath +EE. 

Live chat will be available 8:00 Am UK time. 

Many Thanks 

by Ace Contributor
Ace Contributor

Re: Phone not working abroad

Hi, 

@michellenewton1

Check your My ee web account to make sure if your roaming on your account. 

Manage your device

Click on above login your account and  enable your Roaming. 

Many Thanks 

by
EE Employee

Re: Phone not working abroad

Good Morning @michellenewton1

 

Welcome to the Community! Smiley Happy

 

Does your phone show a signal?

 

Have you tried doing a manual network search in settings?

 

One quick last question are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

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