by hma2503
Explorer

Phone not working abroad

Phone can receice calls and texts however will not send. 3G does also not work unless roaming is on. Contract says that it should work and I essential got the plan for being able to use the data. 

6 REPLIES 6
by Grand Master
Grand Master

Re: Phone not working abroad

@hma2503    Did you call customer services and request that roaming be enabled in your account or did you text ROAMING to 150 before you left the UK. 

 

And if you have a toggle on the device that turns roaming on then it needs to be on for it to work. 

by
EE Employee

Re: Phone not working abroad

Good Afternoon @hma2503

 

Welcome to the Community! Smiley Happy

 

It sounds like your international bar may still be active.

 

Are you a personal EE customer?

 

Your Data Roaming will need to be turned on so you can use data abroad.

 

Thanks - Karen. Smiley Happy

by hma2503
Explorer

Re: Phone not working abroad

Yes I have an EE contract. Will I be charged extra if my Data Roaming is turned on? A EE shop assistant explained not to turn on this and leave my phone setting as they are.

by Grand Master
Grand Master

Re: Phone not working abroad

@hma2503  With it on you will only use what in your alliance.  

by Ace Contributor
Ace Contributor

Re: Phone not working abroad

Hi,

@hma2503

Data Roaming will need to be turned on if you want to use Data abroad. 

To remove international calls barring open this page http://ee.co.uk/help/get-in-touch

And click on +EE to find live chat option with customer adviser to remove call barring. 

Many Thanks 

by
EE Employee

Re: Phone not working abroad

Hi @hma2503,

 

So I can try and assist, please may I know which country you are currently in?

 

Many thanks,

 

Lee

 

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