by sgoskinos Investigator
Investigator

Phone not working abroad. No calls or texts available

I am abroad(EU) and my phone is not working.

When I try to call I just get a message that says "the number you have dialled Is no accesible". Also, I can't receive or send text messages.

 

I tried reboot phone, change automatic network searching etc. Also, I tried me EE sim card with another phone. Nothing seems to work.

 

It is important to receive text messages and calls.

 

Is EE going to address the issue?

 

Thanks

 

7 REPLIES 7
by Grand Master
Grand Master

Re: Phone not working abroad. No calls or texts available

@sgoskinos  Did you enable roaming on your account before you left the UK ? 

by sgoskinos Investigator
Investigator

Re: Phone not working abroad. No calls or texts available

No. I was arleady in Greece, before 31/07/2017.

 

At 25/07/2017 when phone closed because of battery, when I charged it I received sms from EE as usual.

 

I haven't activated roaming, and now I can't even call EE to activate.

 

How can contact EE to activate it without calling?

 

Thanks

by
EE Employee

Re: Phone not working abroad. No calls or texts available

Hi @sgoskinos and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Many thanks,

 

Lee

by sgoskinos Investigator
Investigator

Re: Phone not working abroad. No calls or texts available

I performed a manual network search and choose another network.

 

I tried dial a friend or family member using format of 00447*********.

 

Nothing worked.

 

I get the same message: phone is not accesible.

 

Thanks

 

by
EE Employee

Re: Phone not working abroad. No calls or texts available

Hi @sgoslinos

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your My EE account  or via our get in touch page under the EE dropdown.

  

Our customer service team will be able to assist with your issue.

 

The link will be active till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by sgoskinos Investigator
Investigator

Re: Phone not working abroad. No calls or texts available

I have a pay as you go sim(no contract).

 

It seems I can't have access to live chat.

 

any other solution?

 

Thanks

by
EE Employee

Re: Phone not working abroad. No calls or texts available

Hi @sgoskinos

 

Pay as you go should not have any issues with activation as roaming is automatically enabled.

 

You will need to give us a call using an alternative device.

 

Many thanks,

 

Lee

 

 

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