02-08-2017 03:41 PM
I am abroad(EU) and my phone is not working.
When I try to call I just get a message that says "the number you have dialled Is no accesible". Also, I can't receive or send text messages.
I tried reboot phone, change automatic network searching etc. Also, I tried me EE sim card with another phone. Nothing seems to work.
It is important to receive text messages and calls.
Is EE going to address the issue?
02-08-2017 03:44 PM
@sgoskinos Did you enable roaming on your account before you left the UK ?
02-08-2017 03:48 PM
No. I was arleady in Greece, before 31/07/2017.
At 25/07/2017 when phone closed because of battery, when I charged it I received sms from EE as usual.
I haven't activated roaming, and now I can't even call EE to activate.
How can contact EE to activate it without calling?
02-08-2017 03:56 PM
Hi @sgoskinos and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
02-08-2017 04:05 PM
I performed a manual network search and choose another network.
I tried dial a friend or family member using format of 00447*********.
I get the same message: phone is not accesible.
02-08-2017 04:11 PM
As the suggestions have not worked, please pop to the live chat link.
Our customer service team will be able to assist with your issue.
The link will be active till 8pm (UK TIME).
Let me know how you get on.
02-08-2017 04:19 PM
I have a pay as you go sim(no contract).
It seems I can't have access to live chat.
any other solution?
02-08-2017 04:28 PM