by Corky468
Visitor

Phone is restricted whilst in Spain even though roaming is enabled. Help?

My Apple iPhone 6s is roaming enabled and my Ee account says it is too. However I can’t make calls as it says they are restricted. I’ve seen similar questions on here but can’t find a web chat link anywhere to sort it. Any help out there please. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Phone is restricted whilst in Spain even though roaming is enabled. Help?

Hi @Corky468

 

Try resetting your network settings. 

 

You can also check if roaming is active on your online account and access chat via this portal. You can also access chat via your EE app. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
EE Community Support Team

Re: Phone is restricted whilst in Spain even though roaming is enabled. Help?

Hi @Corky468,

 

Welcome to the EE Community.

 

If you login to My EE and select Manage device from the menu, is Call abroad and premium rate toggled on?

 

Thanks

 

James

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