by Angie16
New Member

Phone is in germany my texts arr not working but wifi is do i need go asettings

using my phone in germany but texts not working but Wi-Fi  is do i neee ro change anything in my settings 

2 REPLIES 2
by Grand Master
Grand Master

Re: Phone is in germany my texts arr not working but wifi is do i need go asetti

@Angie16: Are calls & data working?

 

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: Phone is in germany my texts arr not working but wifi is do i need go asetti

Hi @Angie16

 

Welcome to the community. 🙂

 

Did you manage to get sorted following @XRaySpeX's advice?

 

Here are some other troubleshooting steps that may help:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and select a different German operator:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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