by shaka Investigator
Investigator

Pay as you go roaming

Hi
I use pay as you go and purchesd a £10 Data Pack. (NO Add on )

is That enough to enable roaming?

 

I have difficulties using it, am curently now in Israel and it seems like i have no line, cant use the phone for anything - calls, texts or data.

 

Why is that? What do i have to ? 

 

is that beacuse Israel is not in the EU?

im also travelling to Hungary this week. will it be ok there since they are in the EU?

 

Appriciate your help 

 

Shai

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Pay as you go roaming

Hello @shaka yes your pack allowances are only for use in the UK and the EU:

 

https://shop.ee.co.uk/international/travelling-abroad

 

Roaming is already enabled for PAYG. You just need physical calling credit to make and receive calls and texts and a data roaming add on you can purchase here:

 

http://add-on.ee.co.uk

 

Costs to use your phone in Israel:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/israel

 

🙂

8 REPLIES 8
by Ace Contributor
Ace Contributor
Solution

Re: Pay as you go roaming

Hello @shaka yes your pack allowances are only for use in the UK and the EU:

 

https://shop.ee.co.uk/international/travelling-abroad

 

Roaming is already enabled for PAYG. You just need physical calling credit to make and receive calls and texts and a data roaming add on you can purchase here:

 

http://add-on.ee.co.uk

 

Costs to use your phone in Israel:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/israel

 

🙂

by shaka Investigator
Investigator

Re: Pay as you go roaming

Thanks for your answer

So just to understand - once i arrive to Hungary, which is in the EU, i would open the phone and all would work fine?

I dont understand if i have to buy the add on on top of the data pack that i have?

by Ace Contributor
Ace Contributor

Re: Pay as you go roaming

Yes correct you can use your UK pack allowances in Hungary at no extra cost. 

 

You can not use your normal data allowance in Israel, only in the UK and EU as mentioned above. To use data in Israel you need to purchase a roaming add on. You will not need to purchase a roaming add on in Hungary - data will automatically start coming out of your pack allowance.

 

🙂

by shaka Investigator
Investigator

Re: Pay as you go roaming

Thanks again

so in hungary (in the EU) do i have to keep my roaming in my phone settings on or off?

by Ace Contributor
Ace Contributor

Re: Pay as you go roaming

Leave them on or you may not be able to use it.

 

🙂

by shaka Investigator
Investigator

Re: Pay as you go roaming

Thanks TM90!

by Ace Contributor
Ace Contributor

Re: Pay as you go roaming

You are welcome. I hope you enjoy the rest of your time abroad.

 

The community is here anytime if there is anything else you would like to know.

 

🙂

by
EE Community Support Team

Re: Pay as you go roaming

Hello there @shaka

 

Glad you got the help you needed from the community.

 

Hope you have a great time 🙂

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