by ahdeshpande Investigator
Investigator

Pay as you Go: Unable to recieve incoming SMS

Hi Team, 

I am having Pay as you Go number from EE and i am travelling out of UK. I am unable to recieve incoming SMS (free) on the number. 

 

i am unable to find any chat or support link to access your support teams outside of UK. 

 

I am expecting an important SMS and Appreciate your help urgently. 

 

Regards, 

Ashutosh

7 REPLIES 7
by Grand Master
Grand Master

Re: Pay as you Go: Unable to recieve incoming SMS

@ahdeshpande  With PAYG there is no restrictions when using the device abroad. Roaming is enable for the get go. 

 

There is also no live chat for PAYG customers 

 

Try restarting the device and perhaps try changing the network connection from 4G to 3G

 

by Grand Master
Grand Master

Re: Pay as you Go: Unable to recieve incoming SMS

Hi,

 

Just to add and I'm sure @Chris_B will clarify, if you are using imessage and have no data then you will not receive any messages. (if you have an iphone as you haven't said) 

 

Make sure roaming on your device is active under network settings and then restart your phone. 

 

Unfortunately EE are not responsible for roaming networks, so it could also be an issue with the local network. 

 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Pay as you Go: Unable to recieve incoming SMS

@Northerner   That’s correct and if your not in the EU you’ll need a data add on as your data allowance only covers the UK/EU. 

by ahdeshpande Investigator
Investigator

Re: Pay as you Go: Unable to recieve incoming SMS

Thanks. I am not using data, but just need to revcieve SImple SMS. 

I do get sms from 150 and Voicemail, but not getting actual message sent from other mobile. 

by
EE Community Support Team

Re: Pay as you Go: Unable to recieve incoming SMS

Hi @ahdeshpande,

 

What type of phone are you using?

 

Were you able to receive texts in the UK?

 

Is it just one person you can't receive texts from?

 

Thanks

 

James

by ahdeshpande Investigator
Investigator

Re: Pay as you Go: Unable to recieve incoming SMS

Yes am using galaxy Note8 and yes i do recv sms while in UK.

Also i recv sms from 150 and voicemail but not from any mobile number.

Strange i am not receiving sms from my other number while in roaming as
well.
by
EE Employee

Re: Pay as you Go: Unable to recieve incoming SMS

Hi @ahdeshpande and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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