by monwon Investigator
Investigator

PAYG sim - all outgoing calls & text barred outside EU

Hi,

 

I am currently out of the UK or EU. Before that I got the EE PAYG sim card (£15 International sim for 3GB data, 250 mins and 500txt), but the card was firstly used abroad (outside UK & EU) area.  I tried to check the balance online via MyEE, it shows that all the data, mins and txt subscription values are 0.  In addition, I can't send any txt to 150, it has an "error10" message.  I checked the call barring setting that "All outgoing calls" option is turned ON.  However, I am not able to turn it off without the password.  BTW, I am still currently abroad.  Will things get back to normal when I go back to the EU areas a few days later? Would appreciate your help. Many thanks.

7 REPLIES 7
by Grand Master
Grand Master

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @monwon

 

  • When did you leave the UK?
  • Did you activate your sim on the UK network before leaving the UK?

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @monwon

 

Welcome to the community.

 

I recommend contacting our customer service team from an alternative phone. 

 

They have access to your account and will be able to help you get connected.


Let us know how you get on.

 

Chris

by monwon Investigator
Investigator

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @Northerner

 

I didn't activate the sim on the UK network before leaving the UK.  The sim was activated in Asia instead.  However, I am heading to EU a few days later.  Just worry that the sim is locked and still can't be used when I am in EU.  Many thanks. 

by Grand Master
Grand Master

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @monwon

 

I believe you need to activate the SIM in the UK EE network before it will work. You cannot do this abroad. You haven't said how long ago you obtained the SIM as hibernation might be an issue as well. 

 

EE Sims are designed for EE UK network.




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: PAYG sim - all outgoing calls & text barred outside EU

Hello there @monwon

 

Thanks for coming to the community.

 

Has the SIM worked in Asia for you at all?

 

I would suggest calling our customer service team from an alternative phone. 

 

They will be able to have a look into this and see what they can do to help.

 

Leanne 🙂

by monwon Investigator
Investigator

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @Northerner,

 

I just got the sim card a week ago, and activated it a few days ago.  In addition, I have tried it in different mobiles.  The results are the same.  The sticker on the package stated that the last activation date is before end of Aug/Sep 2018.  After inserting the sim card into the mobile, there are data and phone roaming signals.  However, it just can't make calls or send out any txt.

by
EE Community Support Team

Re: PAYG sim - all outgoing calls & text barred outside EU

Hi @monwon

 

In this case I suggest calling our customer service team from an alternative phone. 

 

They will be able to have a look into this and see what they can do to help.

 

Thanks, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.