19-06-2017 10:12 PM
I am currently travelling in Switzerland and am being charged for calls made to and received from the UK even though I have plenty of call time available on my current pack. Please advise why this is.
19-06-2017 10:27 PM
Please have a look at this.
It should be free if you have free allowance.
19-06-2017 10:31 PM
You shouldn't be paying for calls to/from Switzerland from/to UK or anywhere else in EU when you have sufficient mins. allowance left. This will cover ordinary landline or mobile nos. but not Premium rate or Service calls like 084 or 087.
You will need to phone EE to query these charges.
19-06-2017 10:32 PM
Text AL to 150 to check your credit & allowances.
19-06-2017 10:37 PM
Allowances are confirmed, I have 39 minutes left. I tried to call EE on the freephone number but it says I don't have credit to do this. What other options do I have??
19-06-2017 10:46 PM
Try the Freephone no. over Skype for free.
20-06-2017 10:43 AM
20-06-2017 10:49 AM
I thought 0800 nos. over Skype were free.
21-06-2017 07:37 AM - last edited on 21-06-2017 06:25 PM by Lee_H
Just a note to say this problem is NOT resolved after 4 separate attempts with your Customer Service people. I am now in Switzerland having to pay for calls and texts to the UK even though I have plenty of allowances left with my current pack. This is extremely poor service and contrary to all advice on your website and advice from your own people.
Please advise what you will do to rectify this - I refuse to use money again to call CS and risk having it not resolved again - as you can imagine it is extremely frustrating.
My mobile number is +*****************
[MOD EDIT: Please do not post personal details onto a public forum]
22-06-2017 07:38 AM - last edited on 22-06-2017 07:53 AM by Karen_C
that page does not come up with the chat link, its blank - can someone please contact me directly without charge I am now in hospital in Switzerland and urgently need access to my call and text allowances. My number is 0*************
23-06-2017 08:37 AM
by Kerry83 a week ago