by Kevdo46 Investigator
Investigator

Outgoing calls from abroad are blocked

I am currently in Italy and I am able to text but unable to make outgoing calls? I have roaming on. And my plan includes EU calls and texts.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Outgoing calls from abroad are blocked

Hi @Kevdo46 

 

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

3 REPLIES 3
by
EE Employee

Re: Outgoing calls from abroad are blocked

Hi @Kevdo46 and welcome to the communtiy.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Kevdo46 Investigator
Investigator

Re: Outgoing calls from abroad are blocked

Lee

I have tried all three of the network providers and all day calls barred.

And I tried calling using the number provided.

And I am on a personal account

Thank you

Kevin Mill
by
EE Employee
Solution

Re: Outgoing calls from abroad are blocked

Hi @Kevdo46 

 

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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