24-11-2017 05:05 PM
I am abroad (EU roaming). Outgoing calls and texts are blocked. Data is working okay. I cannot call or text support as they are blocked too!
24-11-2017 05:09 PM
Hi @justl23 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data.
Did this work?
24-11-2017 05:41 PM
24-11-2017 05:45 PM
Our customer services team will be able to set it up for you.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂
by Paulramsey68 a week ago