by justl23
Explorer

Outgoing calls and texts are blocked

I am abroad (EU roaming). Outgoing calls and texts are blocked. Data is working okay. I cannot call or text support as they are blocked too! 

3 REPLIES 3
by
EE Employee

Re: Outgoing calls and texts are blocked

Hi @justl23 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by justl23
Explorer

Re: Outgoing calls and texts are blocked

Hi. I have tried a different network but the calls and texts are sill rejected. Data is working. 

Sent from Yahoo Mail on Android
by
EE Employee

Re: Outgoing calls and texts are blocked

Hi @justl23 

 

Our customer services team will be able to set it up for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Many thanks,

 

Lee

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