by Darrelldjm68
Explorer

Our Roaming is on but we can't ring out in Spain

We can't ring out in Spain but roaming is on.

4 REPLIES 4
by Star Contributor
Star Contributor

Re: Our Roaming is on but we can't ring out in Spain

Hi @Darrelldjm68

 

Are you pay monthly or pay as you go? 

 

If you're pay monthly, login to my EE click manage my device.  Is roaming on?

 

Also, see if you can perform a manual network search and chose another network then attempt calling.  Turn dial assist on if it is off. 

 

Thanks, 
Martyn

by
EE Community Support Team

Re: Our Roaming is on but we can't ring out in Spain

Hi @Darrelldjm68

 

Thanks for coming to community 🙂

 

I know @martyn413  has helped you already.

 

Before you went away, did you activate roaming? That is potentially the problem.

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by Darrelldjm68
Explorer

Re: Our Roaming is on but we can't ring out in Spain

Thanks...were pay monthly...done that roaming is on..

by
EE Community Support Team

Re: Our Roaming is on but we can't ring out in Spain

The Roaming toggle may be on @Darrelldjm68 but did you speak to customer services before you went away to make sure it was active on your account?

 

I would highly recommend that you log in to your MYEE and await a live chat with an advisor.

 

I just want to make sure it's active.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

 

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