by Beno1987
Explorer

On holiday in the eu but can't ring out?

Hi

 

im currently in Spain and on a 4gee max plan but it won't let me ring the uk? Can you help

 

cheers

 

beno

4 REPLIES 4
by Grand Master
Grand Master

Re: On holiday in the eu but can't ring out?

@Beno1987 

 

Did you enabled roaming on your account before leaving the UK ?

 

Are you putting 44 or +44 instead of the 0 at the start of the number? 

 

Do do you have a signal on the device?

 

have you tried restarting the device since you got there ? 

by Beno1987
Explorer

Re: On holiday in the eu but can't ring out?

I have activated it a few times but every time I seem to go abroad again it's the same thing.....won't let me ring out.

 

the 3G is working as I'm using that to message now.

 

tried the +44 just not to no avail.

 

maybe it needs to be activated again. Has this got to be done every time before going away?

 

many thanks 

by Grand Master
Grand Master

Re: On holiday in the eu but can't ring out?

@Beno1987   When is roaming has been enabled on your account it stays in enabled and doesn't need to be done every time you go abroad. 

by
EE Employee

Re: On holiday in the eu but can't ring out?

Hello @Beno1987

 

It sounds like your international bar may still be active.

 

I'll send you a Private Message with a link to our Chat Team.

 

They'll be able to lift the bar for you.

 

Have a fab time away!

 

Thanks - Karen. Smiley Happy

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.